Hear What Our Members Are Saying
At Orlando Credit Union, we strive to deliver helpful products and superior service to our members, and your feedback helps us so we can better serve you in the future. The following comments are from our members in recent surveys*.
“I have already recommended OCU to family and friends, I've been an OCU member over 30 years and I am very happy to be a member.”
Sarita
“I have referred numerous friends and family members to use Orlando Credit Union. My brother and two of my friends financed cars through Orlando Credit Union on my suggestion. I have been with OCU for over 25 years.”
Michael
“Great history with my Credit Union always helpful polite courteous and professional I’ve been with this Credit Union for over 30-years now.”
Virginia
“OCU employees have always been polite, efficient and very professional. I would, and have, recommended OCU to my friends and family. Some have taken me up on my recommendation and thanked me.”
Kenyon
“Working with Kapricia Birch was a truely amazing! She was so knowledgeable and helpful recommending the right loans for my needs. She was very professional and personable, made me feel really heard and appreciated.”
Dustin
“Customer service is top tier, easy access to direct deposit, money deposit/withdrawal, multiple locations, and atm partner locations, and I have been able to consolidate my debt into a loan and have almost paid off my loan through here!”
River
“We never have to wait more than a few minutes to see a teller. When we make an appointment to see a financial advisor, they are always prompt, friendly and helpful. With any question my husband and I have they are always more than happy to explain what's happening with interest rates and suggest better and more strategic ways to maximize our earnings.”
Jeffrey
“I have been a member since 1990 and only positive experiences and I feel safe and confident in Orlando Credit Union!”
Deborah
“I've been a member for nearly 40 years and have always been happy with the loans and services offered. I had an occasion recently to do business with one of the big national banks, and I felt so insignificant. Conversely, I've always been treated like family at Orlando Credit Union!”
Irvin
“Love the quick and friendly customer service when I go into a local branch...issues are always resolved easily and quickly..also love the app, easy to use.”
Stephen
“I have been with Orlando Credit union for years and has always been treated with respect. The associates that I have dealt with are very knowledgeable and helpful.”
Donner
“Banking with OCU is easy. I feel access to people and tools are very accessible. It’s truly stress free banking from account access to personal and auto loans.”
Thurman
“Your representatives have been phenomenal in providing impeccable, customer services for me and my family. They have been kind throughout the YEARS! Even when I had no understanding or knowledge of how to keep me from falling between the financial cracks…these representatives were ALWAYS reassuring and supportive in my financial success.”
Deloris
“I spoke with Stephen a loan officer regarding a credit line increase. I was very nervous about applying being that I’m in the rebuilding stage of my credit journey. Stephen listened to my concerns and provided great information. At the end of our conversation I was confident enough to apply and was approved for my increase! I’m thankful for Orlando Credit Union. They truly care about their members.”
Jay
“Wanna say thank you to Maria. She’s very patient was very helpful to me. This is the second time she had helped me with both of my accounts. She is a great asset to the company and that’s why I enjoy coming to this branch in Apopka once again. Thank you Maria for all you do.”
Tony
“Alfredo Morales' service was phenomenal! He went above and beyond to get our auto loan closed and funded. Definitely will be a return client!”
Shavanie
“The best credit union in Orlando! Special thanks to Wanda Fontanez for her outstanding service.”
Mabel
“Just came from this branch and from being out of state on vacation what a great experience. The fact that they do shared banking was a lifesaver for us. Malik was so friendly and made sure we were taken care of. Very professional, fast and excellent customer service. Thank you.”
Chanie
* Comments are taken from actual member surveys. Only first names are used to protect the privacy of members. If a member would like to have their comment removed, please contact Orlando Credit Union.