About Bank-by-Phone
An enhanced 24/7 Bank-by-Phone service is available to assist you. Your access code will be your Personal Identification Number (PIN).
Whether with your smartphone, home phone or office phone, Bank-by-Phone is your key to banking with us by phone.
- Access banking information at the touch of a button.
- Call us anytime, any day.
- No need to visit a branch or use your mobile data.
- Check account balances, make transactions and more.
- First-time callers will need to create a PIN and provide their Social Security Number.
Access your account by dialing 407.835.3500 or toll-free at 800.953.4567, then select option 2 after you’ve selected your language.
Quick Tips
- Bank-by-Phone options are customized based on each members' account(s).
- Some options are not presented if they do not apply. Please follow prompts.
- Press 3 and the * key to return to the main menu at any time.
- Press 9 and the * key to enter a different account number.
- Use the * key to enter decimal places.
- To end Bank-by-Phone simply hang up.
Main Menu
3 —Transfer Funds or Make a Payment
7 — Change Access Code
8 — Merchant Check
1. Account Balances
(numbers vary based on your accounts)
- Press — Checking Account
- Press — Savings* Account
- Press — Certificate/IRA
- Press — Loan/Credit Card
* Savings account include: money market accounts, regular savings accounts and special savings accounts.