What is this rewards program?
This rewards program lets you earn rewards by using your Orlando Credit Union debit card to purchase merchandise and services. The program is available to all debit Cardholders ("Cardholders"). When you join this program, you’ll receive access to My Debit Offers where you can select to activate cash back offers on purchases. As a Cardholder, there is no limit to the rewards you can earn, activate as many offers as you like. So, the more you use your Orlando Credit Union’s debit card, the more rewards you can earn.
Is this program free?
Yes, this program is free! There is no cost associated with this program, making it easy for debit cardholders to earn cash back. This new cash back program is just another benefit of using your Orlando Credit Union’s debit card.
Where do I go to see offers?
Visit online or mobile banking to view offers and to activate offers. Once activated the offer is loaded onto your debit card. All offers can be viewed by visiting the rewards summary page.
How do I activate offers?
Choose an offer and click on the Activate button. Once you have activated an offer, you are able to take advantage by shopping and paying with the registered card on your checking account. Nothing else is required. You will automatically receive the cash back.
Do I need to use a coupon or code to earn rewards?
Typically, you do not need a coupon or code to redeem an offer. Each offer has different specifications regarding when and where you shop and how much you need to spend. Offers that require an online purchase are indicated and may include a redemption code. Please read offer Terms & Conditions (located on the bottom of the program in online or mobile banking) to determine how to redeem each offer.
How long do I have to take advantage of an offer?
Each offer has an offer period that is set by the merchant. You must redeem offers before the expiration date. The expiration date can be found in the details section by clicking on the offer.
How do I check the status on offers I have redeemed?
The Earn summary page indicates the status of each redeemed offer. If it is a one-time offer, the offer will move from the Active offers page to the Earn summary page within 30 days after the purchase has been made. If the offer is available to be redeemed multiple times, it will continue to show in the Active offers page until it is no longer available to use, as well as appear on the Earn summary page within 30 days after the purchase has been made. This funding of your cash back is automatic and can be up to 30 days after the purchase occurred.
If I have more than one account, will I see the same offers on both accounts?
Your offers will be activated for the debit card on your primary checking account. You can see which account the offer is linked to, by clicking on the More details button for the offer on the Active offers page and if redeemed, by viewing the offer information on the Earn summary page.
Can I use any of my Orlando Credit Union cards to earn rewards?
You have to use your Orlando Credit Union debit card that is associated with the account that received the offer to earn rewards. You can see which account the offer is linked to, by clicking on the More details button for the offer on the Active offers page and if redeemed, by viewing the offer information on the Earn summary page.
When will I receive the cash back for the offers I redeem?
Your rewards will typically be deposited to your checking account the month after you make the purchase related to the offer. We cannot credit your checking account at the time of purchase since we are not sharing your personal information like card data but applying the offer after the transaction occurs. For example, any rewards you redeem in the month of May typically will be credited to your checking account by the end of June. Once the cash back has been deposited into your checking account, your transaction status will be updated to ‘Received’ on the Earn summary page.
How can I opt out of My Debit Offers?
You can opt out by clicking on the Opt-out page and clicking the Remove me button.
Once you leave, you will have up to 30 days to view your current My Rewards account and rejoin. If you rejoin after 30 days, you will need to reactivate your previous offers.
Is my personal information shared with retailers?
No. Your personal information is not shared with merchants. In fact, no personal information leaves Orlando Credit Union.
Who administers this program?
This program is administered through a third-party. All personal identifiable information is secure and is not shared with the third-party. Our third-party will make best efforts to collect all of the rewards due to you. Orlando Credit Union is not liable for cash back rewards, but will work with the partner to ensure a great customer experience.